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Elegance Care FAQS

Who will be cleaning my home/ office?

Professional staff who have a background in 5-star hotel housekeeping

How much will it cost to clean my home/ office?

It depends on the type of service required, as well as your home/office's space which will be decided after our specialists pay you a visit.

Why is it better to take a package deal than a standalone service?

A packaged service is more cost effective, and also provides a better level of service over time because the staff will grow accustomed to your preferences and the overall nature of you your premise over time.

Do I need to be at the premises during the cleaning?

No. you don't! As long as someone is there to receive the premise once the service is done and as long as the client recognizes the Elegance Care integrity policy to avoid any misunderstanding, your presence during the cleaning process is unnecessary.

What if I'm not satisfied with the service?

The Elegance Care staff will not leave your premise until you are satisfied with the cleaning results.

Do I have to provide the supplies and the equipment needed for cleaning?

No, our staff is fully equipped with all the necessary tools, materials and chemicals needed to make your premise spotless.

Is there anything Elegance Care doesn't clean?

Elegance Care has the knowhow and experience to clean everything that is cleanable, as long as cleaning it does not risk ruining the material.

What if something valuable is broken or damaged while cleaning my home/ office?

Elegance Care is responsible for all your valuables as long as the damage is our fault.

What if I want to hire one of your employees privately?

Elegance Care has a strict policy against clients trying to hire our employees privately. Our staff is highly trained by Elegance Care and has signed contracts prohibiting them from leaving the company.

Where do you service?

Elegance Care branches are:
  • Shop #3 Commercial Centre next to Metro Market, Madinaty Compound, Cairo, Egypt
  • Shop #2 Commercial Centre, May Fair Compound, El Shorouk City , Cairo, Egypt